Matlas Support
Matlas is a practice-planning app for wrestling coaches. Coaches build a drill library, assemble practice plans, and put them on a season calendar. Athletes see the practices assigned to them.
Need help? Email us: zacherlinvestmentsllc@gmail.com
We are a small team and we read every message. Most questions get an answer within one business day.
When you write in, include
- The email address on your Matlas account.
- Whether you are a coach or an athlete, and the name of your team.
- Your iPhone model and iOS version (Settings → General → About).
- What you tapped, what you expected, and what happened instead. A screenshot helps.
Please do not send your password. We will never ask for it.
Getting started
Which devices does Matlas run on?
iPhone running iOS 26 or later. Older versions of iOS are not supported.
How do I sign in?
Use Sign in with Apple or your email address. If you choose to hide your email with Apple, that is fine — we never need your real address.
Why does Matlas ask for my date of birth?
To know whether you are a minor. Matlas is not for children under 13, and an under-13 birthdate is refused at signup.
I am a coach. How do I set up my team?
Create a team from the app. You get a six-character join code to share with your athletes and assistant coaches.
I am an athlete. How do I join my team?
Enter the join code your coach gave you. You will land in a pending list until a coach approves you; nothing appears until then. If it has been a while, ask your coach to check their pending roster.
I entered the join code and nothing happened.
Being approved is a coach's action, not an automatic one. Check with your coach. If the code is rejected outright, confirm you have the current code — a coach can regenerate it.
Practices and film
I can't see a practice my coach mentioned.
Athletes see a practice only after a coach publishes it, and only if it was published to the whole team or to you personally. Ask your coach whether it has been published and who it was assigned to.
Does Matlas work without signal?
Yes. Today's practice and the drills in it are cached on your phone so they open in a wrestling room with no reception. Video is the exception — clips need a connection to play.
Why won't a video play?
Uploaded clips need a connection and are only playable by members of the team that owns them. YouTube and Vimeo links play through those services, so if the video was removed or made private there, it will not play in Matlas either. Try again on Wi-Fi; if it still fails, email us with the drill name.
Can athletes upload video?
No. Only coaches can add film.
A past practice won't let me edit it.
That is by design. Once a practice date passes, what was run that day is frozen as a record. Edit the plan going forward instead.
Subscriptions and billing
What does Matlas cost?
Subscriptions are per team, per season, and the head coach buys. Assistants and athletes never pay. Current plans and prices are shown in the app.
Where is my receipt?
Purchases are made through Apple. Your receipt comes from Apple, and your purchase history is under Settings → your name → Media & Purchases (or Subscriptions) on your iPhone.
I paid but the app says the team isn't active.
In the app, go to the team's plan screen and tap Restore Purchases. If that does not fix it, email us with the Apple order ID from your receipt and we will sort it out.
How do I cancel?
Subscriptions are managed by Apple, not by us. On your iPhone: Settings → your name → Subscriptions → Matlas → Cancel. Cancelling stops the next renewal; you keep access until the current season ends.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com. We cannot issue refunds directly, but if something is wrong on our side, tell us and we will help you make the case.
What happens if my team's subscription lapses?
Athletes stop seeing practices after a 14-day grace period. Nothing is deleted. Your library, plans, and history are intact and come back the moment the plan is renewed.
Can I pay for more than one team?
One paid team per Apple ID. If you coach two programs, email us.
Your account
How do I change my name or photo?
From your profile in the app.
How do I leave a team?
From the team screen. Leaving drops your membership and your assignments and keeps your account.
How do I delete my account?
From inside the app, on any screen that offers Sign out, choose Delete Account. It takes effect immediately — it is not a support ticket. Before anything is removed, the app tells you exactly what will be deleted, by count. If you are a team's only remaining coach, the team and its drills, plans, and film are deleted with you, so read the confirmation.
How do I get a copy of my data, or ask for it to be corrected?
Email zacherlinvestmentsllc@gmail.com. We answer within 30 days.
I'm a parent or athletic director with a question about a minor's data.
Email us. Section 6 of the privacy policy is written for you, and we are happy to fill in a district's paperwork.
Something else?
Found a bug, have a feature request, or something above didn't answer your question?